Dispute resolution

The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.

Please find our email in the impressum/legal notice.

We do not take part in online dispute resolutions at consumer arbitration boards.

Liability for Contents

As service providers, we are liable for own contents of this website. Service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links

Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.


Contents and compilations published on these websites by the providers are subject to European copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only.

The commercial use of our contents without permission of the originator is prohibited.

Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.

We, Phenomeno s.r.o., hereby inform all our clients that we do not cooperate with any Company or entity that pretends that it is co-operator or agent or representative of our Company through any internet website, B2B web pages or even a similar to our Company’s email.

For this and in any question, comment as well as fault or fraud communication you may receive from any entity that has not the appropriate credentials, we kindly ask you to immediately report this to us by email at info[@]phenomeno.cz

Furthermore we inform all our clients that no entity (employer, official or Director of our Company) out of the official shareholders and/or the Managing Director of the Company has the authority and the legal right to sign/stamp any document and/or to commit our Company legal and/or finance with its signature and with Company’s seal unless this entity has a legal prototype authorization and instructions letter with specific permissions and specific time validity to act on behalf of us which authorization must have been issued on its name or on its Company’s name and must have been dully signed and stamped by the Managing Director of the Company and has been affirmed by the legal department of the Company. Feel free to contact us at any given moment if you have any doubt.

Our Company is not responsible if you have been or your will be a victim of any fraud deal or any commitment from any entity that does not have the affirmed credentials and the authorization from our Company to deal with you.